An interesting piece of research landed on my desk this week which claimed that small businesses were missing out on new sales opportunities because they were simply unable to respond fast enough in a changing commercial world where 24/7 means just that.
I have to admit to being a little surprised at this notion, and the press release headline which screamed “slow customer response times costing smaller enterprises crucial new business”, as I was under the impression that pretty much everyone had heard of this thing called the internet by now.