I don’t consider myself an IT expert. I consider myself to be an enthusiastic user of technology who just happens to know a thing or two about specific IT subjects and has an ability to communicate that knowledge to others. Not everyone is so shy in stepping forward to don the ‘expert’ hat though, and that is causing problems for businesses.
The Urban Dictionary definition of Expert Syndrome is an ailment that is characterised by “the need to expound on a given topic beyond actual knowledge” and that advanced sufferers are “often unaware of the condition, losing the ability to distinguish opinion from fact”. Before you dismiss this right now as being just another of the many somewhat jovial opinion pieces fuelled by an excess of seasonal cheer, there is actually a rather serious side to IT Expert Syndrome. To grasp the seriousness of the problem you first have to appreciate the duality of the learning theory concept of transfer.