PC World Linux laptop warranty saga gets even more bizarre

On the 11th September a customer of the PC World computer superstore in Colliers Wood, London took his laptop back for an under warranty repair. The computer was only a few months old, and a crack had appeared near the left hinge which is indicative of an internal joint failing. Whatever, it is pretty straightforward to agree that this hardware issue is something that is covered by the warranty. Not least because if left unrepaired the split will eventually cause the screen to fall off if experience is any indicator of events. PC World agreed, until they noticed that the customer had committed the mortal sin of replacing the Windows OS with a Linux distro instead. All of a sudden, all bets are off and the Linux leper was refused a warranty repair and that was the end of the matter.">On the 11th September a customer of the PC World computer superstore in Colliers Wood, London took his laptop back for an under warranty repair. The computer was only a few months old, and a crack had appeared near the left hinge which is indicative of an internal joint failing. Whatever, it is pretty straightforward to agree that this hardware issue is something that is covered by the warranty. Not least because if left unrepaired the split will eventually cause the screen to fall off if experience is any indicator of events. PC World agreed, until they noticed that the customer had committed the mortal sin of replacing the Windows OS with a Linux distro instead. All of a sudden, all bets are off and the Linux leper was refused a warranty repair and that was the end of the matter.